Utilities

Department Goal

The Utilities Department goal is to provide utility services at a reasonable rate to the public while ensuring public health and protecting the environment.

Billing Questions: (386) 671-8100

For all billing inquiries including information on opening a new account, discontinuing service, or making a payment, view the utility billing FAQs.

Best Tasting Water

February 2011, utilities staff won the gold medal for best-tasting water in the world (PDF) at the Berkeley Springs competition. This is the second time we have won this prestigious award. Fall 2010, utilities staff won the Florida Rural Water Association Contest for the best-tasting water in Florida award.

Congratulations to the hard-working men and women who staff the Ralph Brennan Water Plant, the central maintenance staff and to the laboratory staff, who provide the data used by water plant operators to ensure that the treatment process is optimized and all federal, state and county requirements are continually met.

Previous Awards

The water from city taps also won the 2007 bronze medal for the Purified Drinking Water Division in the Berkeley Springs International Water Tasting Contest. Daytona Beach was awarded the silver medal in 2004 and the gold medal in 2005. The contest is part of Berkeley Springs' Winter Festival of the Waters. Berkeley Springs draws high-caliber connoisseurs of water to judge for appearance, taste, smell, how the water feels in the mouth and aftertaste.

Utilities 24/7 Emergency Phone Number:

(386) 671-8815

  1. Shannon Ponitz

    Utilities Director

  2. Water Utilities Department - Administration

    Physical Address
    125 Basin St.
    Suite 100
    Daytona Beach, FL 32114

    Phone: (386) 671-8801 (8 a.m. to 5 p.m.)
    Emergency: (386) 671-8815